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FAQ - General Product Information

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Refund, Return and Replacements policy



We value the full customer experience and if you are not happy with a product, we will take it back.When you receive a product, we highly recommend checking it following receipt and before use. Changing your mind is your right and should you wish to return any product, we will be happy to refund you for the purchase. If your items arrive damaged or opened, kindly reach out to us on info@starbond.com with some photos of the product for a full refund or replacement. If you are not 100% satisfied with our products or the purchase experience, we welcome you to message us with your feedback to receive your full refund or product replacement.



Product warranty


We guarantee 30 months shelf life for clear CA glues and 20-months shelf life for colored CA glues, when stored under 40 degrees Fahrenheit. If your glue does not last 30-months (clear CA glues) or 20-months (colored CA glues) from your original purchase date, simply contact us at info@starbond.com, and we will immediately ship out a replacement. Even if the expired glue wasn’t stored under the required storing conditions, contact us anyways and we’ll take care of you.

What is Cyanoacrylate (CA)?
What is special about your superglue and brand?
What exactly does "Fresh Superglue" mean?
What do the different CA viscosities mean?
What is the cps of your Clear Thin, Medium, and Thick CA glues?
What is the difference between the Thin and Heavy-Thin CA glue?
What is the main difference between the Medium and the Medium-Thick?
How do I know which Starbond CA to use?

Glue properties & safety

Is CA harmful to any material?
Are your products non-toxic when cured?
What do I do if I get my fingers glued together?
How heat tolerant are CA glues?
In what cases are they combustible?

Glue curing & drying time

When does the glue reach its maximum strength?
When is the accelerator needed?
How long will it take for my Starbond CA glue to set with the accelerator? And what is the set time without the accelerator?
What is the difference between the pump and aerosol accelerator?
It says in your Accelerator that it contains acetone, and I was wondering what the approximate percentage was? Should I be worried about it damaging paint finishes?

Product orders & shipment

Do you do any phone orders? I don’t really do online stuff
How fast is shipping? Can I get it overnight?
Do you ship internationally?

Product care

How well do those little tips (microtips) stay clean?
How do I prevent the dispenser tops from clogging on my CA products?
I won’t be using the glue for another week or so. Which cap provides a tighter seal, the red pin cap or white cap?
What kind of shelf-life does it have? How can I keep my CA glue fresh?
Will the fridge change the consistency of the glue? Will I need to let the glue acclimate to room temperature before I use it or can I just use it straight from the fridge?

Where to buy

Where can I buy Starbond products?
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